Leasing Manager

The Leasing Manager is responsible for the overall success of their leasing team and their community. They are responsible for the oversight of leasing and office operations, reporting, and the management and motivation of leasing staff.

Employee Type: Full Time (with regularly scheduled weekend hours)

Manage Others: Yes

Type of Community: Luxury Apartments

 

Responsibilities:

  • Marketing
    • Establish and meet leasing goals that reach or exceed budgeted occupancy for the community.
    • Reduce vacancy day loss by encouraging immediate move-ins.
    • Maintain current knowledge of market and competitor properties, and ensure that leasing staff is equally as knowledgeable so that all presentations properly position the community’s competitive advantages. Complete and review shopping reports with leasing staff.
    • Maintain a professional, friendly, and inviting atmosphere in the leasing center.
    • Recommend leasing specials to upper management as needed.
    • Promulgate apartment availability, pricing, and concession information among staff.
    • Coordinate promotional events as needed with site staff.
    • Review all advertising and press releases for accuracy and effectiveness.
    • Walk the property daily to inspect the leasing path and ensure curb appeal and presentation quality. Alert upper management to issues as needed. This includes all signage, lobby, leasing center, amenity areas, model homes, common corridors and made-ready homes.
    • Keep accurate records of customer traffic and leases on a daily basis using property management software system (Yardi).
    • Prepare, present, and distribute daily and weekly leasing reports to upper management team using report templates as provided by upper management.
    • Ensure execution of all promotional programs as directed by upper management.
  • Leasing
    • Meet and qualify all prospective residents and obtain necessary guest card information.
    • Conduct property and apartment tours with prospective residents.
    • Ensure Fair Housing and company policy compliance throughout all leasing presentations.
    • Answer phone promptly and courteously and maintain the phone traffic recording for prospect phone calls and visits.
    • Follow-up with prospective residents daily. Maintain acceptable call to visit and visit to application “closing ratio".
    • Complete lease paperwork in accordance with company policies.
    • Verify lease applications through use of credit check service and online application portal.
    • Maintain compliance of lease application criteria.
    • Prepare accurate lease packages in a timely manner.
    • Assist residents with lease signing, move-in orientation, and apartment inspections as needed.
    • Motivate leasing staff.
  • Administration
    • Inspect made-ready apartments to ensure quality a minimum of 3 days prior to scheduled resident move-in.
    • Coordinate with Property Manager to ensure timely apartment turnover to accommodate move-ins and minimize vacancy.
    • Assist in the scheduling of vacant apartment turnover work as needed.
    • Ensure accurate and timely reporting of move-ins and move-outs.
    • Prepare resident/prospect correspondence as needed.
    • Maintain complete resident files for every resident.
    • Maintain general office files.
    • Work with leasing staff to prepare and distribute accurate daily and weekly reports to upper management team.
    • Assist in the preparation of monthly financial reports, as needed.
    • Attend scheduled owners meetings, staff meetings and resident meetings as required.
    • Complete other duties as assigned by upper management team.
    • Manage work schedules of leasing staff to optimize property coverage.
    • Monitor promotional material and office supply inventory. Alert upper management staff when additional materials or supplies are needed.
  • Resident Relations
    • Receive and report service calls promptly.
    • Review outside and intra-company correspondence.
    • Assist in responding to prospective resident complaints as directed by the Property Manager.
    • Assist in the planning and execution of resident functions as needed.
    • Pursue educational opportunities to keep abreast of industry issues.
    • Implementation of resident survey programs.

 

Requirements/ Qualifications:

  • Must exhibit strong leadership skills
  • Minimum of 5 years leasing experience in a management role
  • Must offer exceptional customer service skills
  • Ability to multi-task and work in a fast-paced environment
  • Must be goal oriented & highly energized
  • Must be willing to work weekends
  • Experience with Yardi property management software a must
  • Must be proficient in Microsoft Excel, Word, and Outlook
  • Positive outlook
  • Exhibits flexibility
  • Proven as reliable and timely

 

Abilities:

  • Strong communication skills
  • Excellent team management skills and ability to create effective channels of communication
  • Ability to work well with different personalities
  • Ability to problem solve
  • Outstanding customer-service
  • Strong attention to detail
  • Strong organization and time management skills
  • Exceptional “closing” skills

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