The Medical Secretary, under the supervision of the site manager, will perform general administrative work in support of the day-to-day operations of practice and research patient care in the Department of Ophthalmology
- Answer telephones, make appointments, handle and redirect inquiries as appropriate.
- Handle all aspects of patient visit: Greet and distribute all required registration forms, (i.e. HIPPA, Registration Face Sheet) to patients; verify and/or update any new insurance or other information in IDX; obtain prior authorizations and referrals for visits and tests and verifies eligibility for services; accurately indicate arrivals, no-shows, reschedules and physician cancellations in the electronic scheduling system IDX, collect all time-of-service and past due payments; prepare superbills for walk in or emergent patients
- Maintain patient’s electronic medical record by scanning all patient documents into crown.
- Review daily crown task list.
- Oversee assigned physician bump list: make all bump list calls ensuring all patients have been contacted to reschedule bumped appointment. Bump list must be completely worked and patients that cannot be reached should be sent a notification letter. All notification letters should be scanned in Crown.
- Manage and review physician’s schedules to ensure all authorizations and precertifications for office visits and procedures are obtained.
- Follow end of day closing procedures.
- Perform the following general duties: filing, copying, prepares letters, chart copies and other routine correspondences.
- Maintain follow up of projects/reports and inform physicians and managers of critical situations or changes.
- Ensure that University and Department policies and procedures are followed.
- Take all required university, hospital and department trainings (e.g. IDX, Revenue Cycle Online Modules & CROWN E-learning)
- Provide general administrative support to physicians and site manager.
- Provide cross-coverage of other administrative assistants as needed.
- Conforms to all applicable HIPAA, Billing compliance and safety guidelines
- High school diploma or equivalency
- Experience in a medical office setting
- Excellent organizational, interpersonal, and communication skills
- Proficiency in MS word and Excel
- Must be able to travel
- Excellent customer service
- Ability to handle fast paced environment
- Experience working in a team setting
- Two to three years’ experience in Front Desk medical office environment, preferably in ophthalmology
- Bilingual in Spanish
- Knowledge of GE Centricity (IDX), CROWN (AllScripts) and MPV
Salary: Can range with experience from $18-$22/HR
Location: 635 West 165th Street, New York, NY