Practice Assistant (Otolaryngology/Head&Neck Surg) The Practice Assistant will be responsible for assisting with the day-to-day operations of a high volume faculty practice in the Department of Otolaryngology – Head and Neck Surgery. RESPONSIBILITIES: 1. Reports to the Practice Manager and Senior Director in the Department of Otolaryngology-Head & Neck Surgery. 2. Assists with the coordination of all activities related to the orderly running of the physician practice and team pod coverage in the Department of Otolaryngology-Head and Neck Surgery Faculty Practice. 3. Schedule surgical cases including the coordination of all clinical and administrative documentation required for pre-surgical testing and securing the operating room. 4. Maintain, manage, and distribute physician schedules to the practice, clinic staff, and administration. 5. Answer phones in a pleasant/responsive manner and direct calls appropriately; take messages that are clear and legible and disseminate this informatio':1. . 6. Schedule appointments, office visits, ancillary services, surgical cases and academic activities in accordance with proper protocols. 7. Secure proper referrals, pre- uthorizations and/or pre-certifications for visits, procedures,and surgical cas.es; verify all insurarfo , ligibility. ·· ··, · . · ..).;,;"· -. 8. Following proper charting procedures; scan patient records and other medical information in appropriate EMR; assist in maintaining patient files in accordance with various governmental and practice standards; obtain physician authorization to release medical records. 9. Ensure physician billing is in requisite departmental format prior to delivery to billing department; ensure that all patient visits have appropriate billing documentation, including but not limited to, all relevant and accurate patient demographic and insurance information, co-payments and aged balance collections. Employee will ensure patient centered care by demonstrating behaviors that reflect a Culture of Service and will strive to meet the expectations of the "Seven Competencies." The seven competencies for a "Wow" experience are as follows: 1. Effective Communication 2. Job Knowledge 3. Patient Centered Care 4. Empathy 5. Collaboration and Teamwork 6. Pride and Excellence 7. Integrity and Credibility Employee must conform to all applicable HIPAA, Billing compliance and safety guidelines…. Salary: $21/HR
