Customer Service Rep

  • Location: Union City, California
  • Type: Permanent
  • Job #26466

The Customer Service Representative is responsible for engaging in inbound and outbound customer interactions.  We are looking for a team member who can master the maximum possible number of quality inbound/outbound calls daily to customers, prospects, and leads to build relationships, generate new customers, and also generate new business within the existing customer base. The distribution site is a fast-paced, hands-on work environment – the successful candidate will be reliable, customer-focused, able to work quickly and accurately, and will bring a positive attitude.

Duties and Responsibilities:

  • Generate the maximum possible number of quality outbound calls daily to customers, prospects, and leads to generate new business with existing customers as well as new customers
  • Execute CSR responsibilities such as sending quotes, catalogues, and samples as well as making follow-up calls
  • Order tracking and provide customer detailed delivery information for their orders
  • Respond to incoming customer inquiries (via phone, fax, email, and walk-in) as promptly as possible
  • Acquire and maintain detailed product and application knowledge
  • Deal patiently and knowledgeably with customers
  • Heavy order entry and sample requests entered quickly and accurately
  • Cooperate with other members of the team to meet customers’ needs
  • Discuss customer applications and recommend products based on customer specifications
  • Use CRM software to manage customer, prospect, and lead activity and information


Key Skills and Attributes:

  • Excellent communication skills, both written and verbal
  • Superb time management and ability to multi-task and engage in several activities at once
  • Quick and accurate shipment of orders and samples as well as data entry
  • Dependable and reliable, with a strong work-ethic
  • Strong listening and questioning skills
  • General PC skills, proficient in Microsoft Office (Outlook, Excel, and Word)
  • High school diploma required and associates degree preferred
  • Sales and customer service experience preferable
  • Provide all elements of customer service support


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