Level 2 Support

A managed IT Services provider with locations in New York, New Jersey and Texas has an immediate opening for a Windows Engineer in their headquarters in Plano, TX . This position requires being on an On-Call schedule which will be shared with other member of the technical team. Applicant must be a self-starter, have strong communication skills, customer oriented, and business presentable. A Reliable vehicle for transportation is a must. This is Full Time position.



  • Minimum of 4 years of experience providing end-user support for Microsoft Technologies and network infrastructure.
  • Experience troubleshooting of Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers)
  • Extensive knowledge of Windows Server (2012, 2016 and 2019) and Active Directory
  • Experience with Virtualization platforms, specifically, VMware and vCloud
  • Strong documentation skills and excellent verbal and written communication skills
  • Experience using automated helpdesk ticketing systems
  • US Citizenship


Experience with any of the following is a PLUS:

  • Asterisk/VOIP phone systems
  • Storagecraft Backup
  • Sonicwall appliances
  • Connectwise
  • Crystal Reports



This position has the following benefits:

  • Health Insurance Benefits
  • 401K Benefits
  • Vacation Time
  • Flexible Schedule
  • Friendly Teamwork Environment
  • Professional growth opportunities
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