Visitor Center Manager

ASAP-3 months (Possible temp to perm but this is not guaranteed) Mid to high 50K


Location TBD but on Morningside Campus


Working schedule:

Monday – Friday, 9:00 a.m. to 5:00 p.m.




1.)    Group Visit Management (Elementary, Middle, GS, Tourist):

–          Manage Group Visit Schedule (inputting these groups and sizes into the VC calendar, with VC Administrative Assistant Kip Conlon)


2.)    Coordination of all College Access Group Visit Requests

–          Answer and manage all College Access Group Visit Requests

–          Work with Naomi Varnis to schedule MRC College Access tours

–          Schedule Group Visits and tours and track within the VC Calendar

–          Book all spaces associated with College Access Group Visits

–          Track and highlight all expenses associated with College Access Group Visits

–          Coordinate with Kip to ensure there is no overlap with College Access Group Visits and General Group Visits


3.)    Historical Tour Management

–          Main point of contact for all Historical Tour inquiries

–          Distribute inquiries to Kip for bookings

–          Main point of contact with CUIT & CCIT for Bedeworks integration for individualized bookings for Historical Tours

–          Manage outside of office requests & internal constituency requests for Historical Tours


4.)    Support for Student and Administrative Staff of the VC:

–          Manage the day-to-day operations of the VC front desk

–          Ensure students and support staff are attending to their shifts

–          Work with Chris to ensure students and support staff exhibit appropriate behavior and provide quality customer service


5.)     Coordination of Elementary and Middle School Group visit requests through “College Access for All” Mayor’s initiative

–          Maintain calendar and coordinate with Kip to ensure no overlap with other tours

–          Communicate with groups and follow up with survey

–          Book all spaces associated with these groups


6.)    Day-to-Day Operational Coordination of the Columbia Visitors Center

–          Arriving at 8:50am to ensure a swift and easy Visitors Center opening

–          Assist Chris in managing student worker/volunteer arrivals

–          Ensuring Materials Table is stocked at all times

–          Assistance in general phone traffic and call volume

–          Ensure a Staff Member is in the VC at all times

–          Coordination with VC administrative and student staff of breaks and time away from the front desk


7.)    Weekend Management of the Columbia Visitors Center

–          Responsible for the weekend management of the Columbia Visitors Center (select Saturdays only)

–          Manage Campus Visits (Information Sessions and Campus Tours) for Saturday Visitors

–          Responsible as main point of contact for the operational management of the Columbia Visitors Center for selected Saturdays


8.)    Student Payment and Management

–         Manage bi-weekly payroll submissions to Central HR for all Visitors Center Student Employees

–          Manage hiring paperwork process for all Student Employees

–          Escalation to Central HR if issues arise

–          Main point of contact to Central HR


Other assignments


1.)    Visitors Center Website Management

–          Collaboration with CCIT on all Visitors Center Website edits, changes, updates

–          Liaise with the Office of Communications and Public Affairs on all changes to be made on University Website


2.)   Management of Visitors Center Space and Operations

–          Escalating to campus constituencies if problems arise (i.e. facilities, CCIT)

–          Main point of contact for the department of Communications & Public Affairs, Facilities, Public Safety, CCIT, Undergraduate Admissions, Presidents, and Provost Offices

–          Manage budget of Visitors Center, liaise with Tom D’Onofrio


3.)    Visitors Center Communications

–          Main point of contact for print services for Map  and Self-Guided Campus Tours reprints



Education & Skills

Bachelor’s degree and/or its equivalent required. Minimum of three to five years of related experience required. 

2-3 Years of experience in visitor/program management and constituency relationship development in higher education or related field. 

Excellent communication, organizational and problem solving skills.

Successful experience in developing, cultivating and managing relationships with multiple stakeholders in higher education or related field preferred.


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